Attending the meeting, from GMO were Mr. Ngo Van Tau – General Director of the company, and Ms. Nguyen Thi Huong Giang – Director of the ERP Division. Representing the HAMI leadership were Mr. Nguyen Cong Cuong – Vice Chairman of HAMI, and Mr. Lai Hoang Duong – Executive Committee Member, along with personnel from both sides.
Customer Experience, also known as, refers to the overall experience a customer has during their buying journey, including direct or indirect interactions with a particular product, service, or brand. CX encompasses how a business interacts with customers at every point of their journey-from marketing to sales and customer service across all platforms.
