AI (Artificial Intelligence)

1. Manual insurance records management
- Before implementing OCRStudio, Cathay Life had to process a large number of paper insurance records, which required employees to spend a lot of time and effort on data entry and document management.
- The manual system caused delays and could lead to information errors, reducing work efficiency and affecting customer satisfaction.
2. Customers had difficulty filling in information
- The process required customers to fill out manual information forms, creating a sense of time-consuming and inconvenient for customers.
- The customer experience was not optimized, leading to increased service abandonment rates and reduced satisfaction.

Digitizing the automatic document recognition process
- CRStudio helps Cathay Life digitize the entire process of recognizing legal documents such as ID cards/CCCDs, driver's licenses, and vehicle registrations from paper documents.
- OCR (Optical Character Recognition) technology allows automatic recognition and data entry into the system without manual intervention, thereby saving time and minimizing errors

1. Increase revenue and work efficiency
- After implementing OCRStudio, Cathay Life increased revenue by optimizing workflows and reducing application processing time.
- Employees no longer have to do manual processing, instead, the software automates the process, allowing employees to focus on higher-value work, such as customer consulting.
2. Improve customer experience
- OCRStudio helps enhance customer experience thanks to a fast, accurate and transparent application opening process. This helps Cathay Life retain customers and increase loyalty from existing customers.

The company faced challenges with a massive volume of documents. The manual data entry process was time-consuming, costly, and prone to errors, which increased operational costs and reduced customer experience.

DIGI-TEXX implemented SmartOCR to reduce the burden of the data entry and document processing workflow, enabling rapid digitization of input data and improved data management.

The implementation of SmartOCR led to better data management, allowing employees to focus on more specialized tasks, thereby improving work efficiency. Digitized data also enabled quick searches and enhanced information security.