AI -
Artificial
Intelligence

1. Manual insurance records management
- Before implementing OCRStudio, Cathay Life had to process a large number of paper insurance records, which required employees to spend a lot of time and effort on data entry and document management.
- The manual system caused delays and could lead to information errors, reducing work efficiency and affecting customer satisfaction.
2. Customers had difficulty filling in information
- The process required customers to fill out manual information forms, creating a sense of time-consuming and inconvenient for customers.
- The customer experience was not optimized, leading to increased service abandonment rates and reduced satisfaction.

Digitizing the automatic document recognition process
- CRStudio helps Cathay Life digitize the entire process of recognizing legal documents such as ID cards/CCCDs, driver's licenses, and vehicle registrations from paper documents.
- OCR (Optical Character Recognition) technology allows automatic recognition and data entry into the system without manual intervention, thereby saving time and minimizing errors

1. Increase revenue and work efficiency
- After implementing OCRStudio, Cathay Life increased revenue by optimizing workflows and reducing application processing time.
- Employees no longer have to do manual processing, instead, the software automates the process, allowing employees to focus on higher-value work, such as customer consulting.
2. Improve customer experience
- OCRStudio helps enhance customer experience thanks to a fast, accurate and transparent application opening process. This helps Cathay Life retain customers and increase loyalty from existing customers.

The company faced challenges with a massive volume of documents. The manual data entry process was time-consuming, costly, and prone to errors, which increased operational costs and reduced customer experience.

DIGI-TEXX implemented SmartOCR to reduce the burden of the data entry and document processing workflow, enabling rapid digitization of input data and improved data management.

The implementation of SmartOCR led to better data management, allowing employees to focus on more specialized tasks, thereby improving work efficiency. Digitized data also enabled quick searches and enhanced information security.

The client needed to collect data from social media platforms and websites/domains, then analyze it using AI to identify fraudulent activities.

Utilized Nodrive to log into social media sites and crawl data. Applied AI (OpenAI vs. Google AI) to analyze crawled video, image, and text data to generate scores. Leveraged Google Custom Search and domain tools for domain information.

Successfully obtained data/information from social media platforms, websites, and domains. Able to output forgery assessment scores using AI.

Businesses seeking Halal certification faced numerous issues, including navigating complex and evolving Halal regulations and standards, managing extensive documentation and compliance requirements, and ensuring consistent quality standards across global operations.

Built the HPA system to simplify, smarten, and expand Halal compliance for all businesses, anywhere.

The HPA system enables businesses to easily manage product and raw material information, automatically extract data for material alignment with compliance requirements, access real-time AI-driven compliance consultations, organize and track Halal documentation with intuitive tools, receive proactive compliance alerts and renewal reminders, ask specific questions about Halal certification, regulations, and market trends, get targeted, country-specific insights and certification body recognition, enjoy a multilingual, personalized knowledge base for global applications, and collaborate seamlessly in a dynamic workspace.