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CRM Solution

CRM Solution

Comprehensive Customer Management Solution for All Industries

Centralized Customer Management Solution

Contact Management

Sales Automation

Marketing Automation

Analytics and Reporting

Integration with Other Systems

Mobile app

Contact Management

CRM helps businesses store and manage all customer information, including full name, contact details, address, and more.

Sales Automation

CRM provides all the essential tools to optimize sales activities, helping to boost productivity for the sales team.

Marketing Automation

CRM helps businesses automate marketing processes, personalize customer experiences, and optimize the effectiveness of marketing campaigns across multiple channels and platforms.

Analytics and Reporting

CRM provides an advanced reporting system that enables businesses to track sales performance, analyze customer behavior, and make strategic decisions based on accurate, real-time data.

Integration with Other Systems

CRM can integrate with other systems such as ERP, marketing automation, and e-commerce platforms, providing a comprehensive view of the customer and optimizing business processes.

Mobile app

CRM allows executives and departments to work flexibly and easily right from their mobile devices, with access anytime, anywhere, and optimized across all devices.

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Implementation Process

Investigate requirements

Preliminary survey of customer needs, demo, and proposal quotation

Contract

Agree on cost, implementation time, and sign contract

Documents

Agree on software design documents with customers

Development

Develop software according to agreed design documents

Handover

UAT and update any changes and edits, if any, put into use

Why choose us

Member of GMO Internet Group, the No.1 Internet Corporation in Japan

GMO-Z.com RUNSYSTEM is a subsidiary of GMO Internet Group – the leading Internet corporation in Japan. We inherit a cutting-edge technology ecosystem and strict management standards to deliver internationally qualified SAP solutions that align with the sustainable digital transformation goals of Vietnamese businesses.

Extensive hands-on experience in CRM implementation

Our team of consultants and engineers brings years of practical experience in implementing CRM systems for a wide range of industries. With in-depth knowledge of customer behavior and internal business processes, we provide implementation strategies that are both effective and grounded in real-world operations.

Flexible solutions for multiple industries

GMO-Z.com RUNSYSTEM’s CRM solution offers a high level of customization, making it adaptable to various customer management models in sectors such as finance, real estate, education, retail, and services. This allows businesses to effectively control customer data and enhance service quality across the board.

Continuously updated with the latest technologies

As a trusted technology partner, we consistently keep our CRM system aligned with the latest global innovations and platform updates—particularly from SAP. This ensures that Vietnamese businesses stay ahead of international trends while boosting system flexibility, security, and long-term operational performance.

Cost-effective investment

Thanks to our high-quality local workforce, streamlined implementation processes, and strong localization capabilities, we deliver a CRM solution that is not only cost-effective but also highly efficient. Businesses can invest with confidence, knowing they’ll achieve a high return on investment and maintain full control over operational costs.

Featured Projects

Learn more

ABBank breaks through in business growth and customer relationship management with WOWCRM software solution

Overview

ABBank is one of the largest banks in Vietnam, providing retail banking services with the goal of delivering excellent customer experience and sustainable growth.

Challenges

ABBank faced the challenge of managing customer data scattered across different systems, making it difficult to make business decisions. In addition, effectively interacting with potential customers and maintaining sustainable relationships is also an important issue for the bank in the context of increasingly fierce competition.

Solutions

WOWCRM, an advanced customer relationship management (CRM) software solution, has been deployed to help ABBank synchronize customer data, enhance data analysis capabilities, and automate customer care processes. WOWCRM integrates strongly with the bank's Core Banking, Loan Origination System (LOS), and Anti-Money Laundering (AML) systems, helping to optimize processes and bring high efficiency in customer relationship management.

Impact

After implementing WOWCRM, ABBank has increased customer management efficiency, optimized sales processes and improved customer satisfaction. Customer data is accurately synchronized, helping the bank make quick and accurate business decisions, while growing revenue sustainably.

Increased efficiency in customer data management 70%

Thời gian xử lý giao dịch thông qua việc tự động hóa quy trình bán hàng và chăm sóc khách hàng giảm 30%

Tỷ lệ khách hàng hài lòng với trải nghiệm liền mạch, cá nhân hóa 90%

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Discover our solution to optimize your business today.