Navigating the Competitive Ocean: The Journey of GMO‑Z.com RUNSYSTEM

"Work for Your Smile" is the unique guiding principle for GMO-Z.com RUNSYSTEM in its competitive journey. Here, "You" encompasses the company's employees, partners, and customers.

Our team is dedicated to implementing formulas like T+8 (responding to customer emails within 8 hours of receipt) and 100+1 (exceeding customer expectations in work completion). All these efforts are aimed at achieving satisfaction and contented smiles.

In addition to the three common competitive factors for businesses—Quality, Cost, and Delivery—GMO-Z.com RUNSYSTEM also emphasizes Emotions, believing that satisfied customers foster long-term relationships.

This commitment has led to enduring partnerships with customers throughout GMO's growth and development. Annually, representatives from Mitsubishi Electric Software (Japan) send handwritten letters expressing their trust and appreciation for the GMO-Z.com RUNSYSTEM team's support in developing the HEMS smart home control system, which integrates power storage devices for building energy circulation models. With over 11 years of collaboration, GMO-Z.com RUNSYSTEM has contributed significantly to the success of Mitsubishi's technology projects.

Driving Customer Satisfaction through Innovation and Dedication
Investing in Research and Development (R&D) to perfect our digital transformation ecosystem, GMO-Z.com RUNSYSTEM aims to meet every business need. We implement initiatives like T+8 (responding to customer emails within 8 hours of receipt) and 100+1 (exceeding customer expectations in work completion). All these efforts from our team members are focused on one goal: ensuring customer satisfaction and contented smiles.

Ms. Tuong Thi Anh Tuyet from MB Bank's Digital Banking Division, who has collaborated with GMO-Z.com RUNSYSTEM on major projects such as the implementation of MB Bank's Internet Banking application and the digital platform for corporate customers, shared: "I am extremely satisfied with the professionalism and dedicated work ethic of the GMO team. Their many positive and effective proposals have helped MB Bank refine our products, enhancing customer experience throughout the digital transformation process."

Global Recognition for Our Products and Services
The appreciation from our customers motivates GMO to continuously develop more products and services that deliver optimal value. This dedication allows GMO-Z.com RUNSYSTEM's products to confidently outperform many domestic and international competitors in terms of quality. For instance, SmartOCR and SmartRPA have received significantly higher praise in the Japanese market compared to similar products from Japanese companies.

Mr. Nguyen Tan Minh, Deputy General Director of GMO-Z.com RUNSYSTEM, recounted: "Even now, I vividly recall Mr. Watanabe, Director of GMO Ad Marketing, sharing his thoughts on SmartRPA's application: 'The greatest benefit is the significant reduction in personnel required for reporting. The cost of automation using robots is also lower than labor costs. The interface is very intuitive and easy to use, allowing for modifications and making it convenient for training new employees. That's why we decided to switch to SmartRPA instead of the other RPA product we were using.' These words truly motivated us to confidently refine our products further and expand into larger markets."

Let’s revisit GMO‑Z.com RUNSYSTEM’s 18‑year voyage of “working for your smile” and competing across the ocean through the Vietnamnet e‑article “Competing on the Ocean Waves with a High‑Quality Product Ecosystem,” featuring an interview with Deputy CEO Mr. Nguyễn Tấn Minh, published on September 4, 2023.

Read the full article on GMO‑Z.com RUNSYSTEM’s competitive voyage across the ocean HERE.