Vietnam’s banking industry is entering an increasingly competitive era as customers demand faster, safer, and more personalized digital experiences. To keep pace, many banks are embracing AI and intelligent CRM systems to streamline operations and enhance business performance.
AikoAI-powered CRM - A Breakthrough Solution for Modern Banking
Anticipating this trend, GMO-Z.com RUNSYSTEM, a member of GMO Internet Group (Japan), has developed WOWCRM integrated with AikoAI - an advanced CRM platform enhanced with AI Agents designed specifically for the banking sector. Acting as a “smart digital assistant,” AikoAI automates sales processes, analyzes 360° customer data, predicts future needs, and personalizes customer engagement. The platform helps financial institutions reduce up to 40% of manual workloads and boost productivity by 70%.
Key differentiators of WOWCRM integrated with AikoAI:
Security & Compliance: Built in accordance with banking-grade security standards, featuring strict access control to ensure complete data protection.
Seamless Integration: Easily connects with core banking systems (Core Banking, LOS, AML), ensuring a unified and consistent data environment.
Cost Efficiency & Flexibility: Fully customizable to meet the specific operational requirements of each financial institution in Vietnam, offering high value at an optimal cost.
BAC A BANK Accelerates Digital Transformation with WOWCRM and AikoAI
On August 14, 2025, BAC A BANK officially signed a strategic partnership with GMO-Z.com RUNSYSTEM to implement WOWCRM integrated with AikoAI, marking a major milestone in its digital transformation journey. The solution enables centralized data management, AI-powered intelligent sales automation, and banking-standard data security - automating up to 90% of sales workflows and reducing data entry time by 40%, thereby enhancing operational efficiency and service quality.
Developed by GMO-Z.com RUNSYSTEM, WOWCRM integrated with AikoAI acts as an intelligent assistant — automating data entry, scheduling follow-ups, sending quotations, tracking sales progress, and suggesting next best actions. With over 20 years of technology experience, GMO-Z.com RUNSYSTEM has established itself as a trusted digital transformation partner, delivering end-to-end solutions including CRM, eKYC, OCR, AI Chatbot, and Big Data Analytics. The company continues to empower Vietnamese banks to embrace smart, secure, and sustainable digital transformation in the AI-driven era.
