WOWCRM Integrates AikoAI – The Next-Generation CRM Solution for the Banking Industry
Amid the rapid growth of digital banking, CRM and AI have emerged as two key technological pillars empowering financial institutions to optimize operations and enhance customer experiences. Keeping pace with this trend, GMO-Z.com RUNSYSTEM has introduced WOWCRM integrated with AikoAI - a next-generation CRM solution specifically designed for the banking and financial sector in Vietnam.
The Rising Demand for Intelligent CRM Platforms and Global Trends
As the financial and banking sector accelerates digital transformation, the demand for AI-integrated intelligent CRM platforms has become more urgent than ever. Such systems enable organizations to efficiently manage and leverage vast amounts of data while delivering personalized customer experiences. Globally, AI is redefining the next generation of CRM systems, driving process automation, behavioral prediction, and enhanced operational performance. This trend is rapidly gaining traction in Vietnam, where localized AI-powered CRM solutions like WOWCRM by GMO-Z.com RUNSYSTEM are emerging as cost-effective and efficient options for financial institutions.
WOWCRM + AikoAI: The Intelligent CRM Platform Tailored for the Banking Sector
Developed by the expert team at GMO-Z.com RUNSYSTEM, WOWCRM offers a comprehensive 360° customer data management system integrated with AikoAI, an advanced AI Agent that automates workflows, predicts customer behavior, and enhances customer service. The platform provides tools for lead, opportunity, and KPI management, as well as real-time reporting and seamless integration with Core Banking systems, enabling banks to increase productivity by up to 70%. Acting as a “24/7 digital assistant,” AikoAI automates data entry, suggests next actions, supports employee training, and manages customer engagement-significantly reducing manual workloads and improving overall customer experience.
With over 20 years of experience in information technology, GMO-Z.com RUNSYSTEM has established itself as a trusted technology partner for businesses in Vietnam and abroad. Beyond WOWCRM, the company has developed a comprehensive ecosystem of digital solutions, including OCR Studio, eKYC, AI Chatbot, and Big Data Analytics. The integration of CRM and AI represents a major leap forward in customer management—empowering Vietnamese banks, such as BAC A BANK, to lead the way toward intelligent and sustainable digital transformation.
