GMO-Z.com RUNSYSTEM rapidly deployed the project for Chip-based Citizen ID and Biometric Authentication for Bac A Commercial Joint Stock Bank (Bac A Bank), in accordance with Decision No. 2345/QĐ-NHNN issued by the State Bank of Vietnam.
GMO-Z.com RUNSYSTEM successfully completed the implementation of the Chip-based Citizen ID and Biometric Authentication system for Bac A Commercial Joint Stock Bank (Bac A Bank) in a record time of just two weeks, using the SmartKYC.eID solution. This project enabled Bac A Bank to comply with Decision No. 2345 issued by the State Bank of Vietnam (SBV) ahead of the July 1, 2023 deadline, while ensuring a seamless authentication process with optimized load balancing to deliver an uninterrupted customer experience.
Two Weeks of Rapid Deployment and the Numbers That Reflect GMO-Z.com RUNSYSTEM’s Dedication and Commitment
In this project, GMO-Z.com RUNSYSTEM played a key role in closely collaborating and providing step-by-step consultation for the implementation of customer authentication, enhancing payment security. At the same time, the company delivered timely solutions fully equipped with functionalities that meet the standards of both the State Bank of Vietnam and Bac A Commercial Joint Stock Bank through its SmartKYC.eID solution.
Images from the Go-Live Ceremony of the Chip-Based Citizen ID and Biometric Authentication Project for Bac A Bank
More than 300 authentication devices have been or are being installed at transaction counters, with the system expected to handle millions of authentication requests (both via mobile application and at the counters). These figures are clear evidence of the dedication, enthusiasm, and speed demonstrated by GMO-Z.com RUNSYSTEM throughout the project implementation.
Images of Staff Guiding Biometric Authentication at Bac A Bank Transaction Counters
Rapid Deployment – Sustainable Achievements
Despite the tight deployment timeline for both GMO-Z.com RUNSYSTEM and Bac A Commercial Joint Stock Bank (Bac A Bank), and the various challenges that arose during the process, GMO-Z.com RUNSYSTEM’s professional and flexible team was able to quickly resolve all issues, ensuring the project stayed precisely on schedule. Key accomplishments include:
- Completion of the full authentication flow including online verification, customer onboarding, and in-person authentication at transaction counters.
- Close collaboration to tailor the authentication screen interface within the mobile app in accordance with Bac A Bank’s brand identity.
- Meeting strict anti-spoofing requirements with a facial recognition error rate of under 1%.
- Supporting Bac A Bank in managing system change-related risks and optimizing integration for maximum performance.
- Leveraging existing infrastructure to ensure seamless authentication flows and load balancing aligned with Bac A Bank’s business operations—delivering a smooth, uninterrupted customer experience.
Biometric Authentication on BAC A BANK Mobile Banking App
Positive Feedback from Bac A Bank Representative
Mr. Tran Van Giang – Director of the E-Banking Center, Retail Banking Division, Bac A Commercial Joint Stock Bank – shared:
"There has never been an e-banking project at Bac A Bank that involved such a large workload and was still executed this quickly and accurately within the given timeframe like the SmartKYC.eID project. In just two weeks, Bac A Bank successfully collaborated with GMO and related contractors to integrate the chip-based Citizen ID authentication and biometric transaction verification for transaction types C and D.
As of now, nearly two weeks since the system went live, Bac A Bank has received highly positive feedback from users regarding the biometric authentication experience — both on the BAC A BANK Mobile Banking app and at transaction counters. In addition, we place great importance on ensuring that all safety and security standards are met, in line with the State Bank of Vietnam’s regulations as well as international security standards.
Bac A Bank has full trust in the professionalism and dedication of the GMO team, who worked tirelessly around the clock to meet the project deadline. We look forward to continuing our partnership with GMO-Z.com RUNSYSTEM to further enhance and upgrade the solution, delivering the highest levels of security and customer satisfaction. And of course, we’re also eager to collaborate on other solutions in future projects.”
The SmartKYC.eID solution, researched and developed by GMO-Z.com RUNSYSTEM, is currently helping numerous banks and financial institutions address biometric authentication requirements under Decision No. 2345/QĐ-NHNN.
Images from the Go-Live Ceremony of the Chip-Based Citizen ID and Biometric Authentication Project for Bac A Bank
For a free consultation on the SmartKYC.eID solution for Chip-Based Citizen ID and Biometric Authentication, banks and businesses are kindly invited to contact us via:
📞 Hotline: 097 583 0096 | 024 3577 8977 (Ms. Giang)
📧 Email: [email protected]
Best regards,
GMO-Z.com RUNSYSTEM
