SmartOCR Empowers DIGI-TEXX to Automate Manual Processes Efficiently

DIGI-TEXX – Digi Texx Co., Ltd is a company specializing in providing comprehensive data processing solutions and services for all types of businesses and organizations. In recent years, DIGI-TEXX has not only diversified its service portfolio but also expanded into various industries, including healthcare and insurance for the U.S. and European markets. With over 1,000 employees, DIGI-TEXX has become a trusted outsourcing partner offering flexible BPO services in Vietnam.

The Data Entry Challenge at DIGI-TEXX

Due to the nature of the BPO industry, DIGI-TEXX employees are required to handle an enormous volume of documents daily. Manual data entry is time-consuming, labor-intensive, and prone to human errors, which directly impacts work efficiency and increases operational costs. Additionally, long and complex data input processes during customer registration or document creation lead to poor user experience.

High-volume manual data entry often leads to unavoidable errors among DIGI-TEXX staff

How SmartOCR Solved the Problem for DIGI-TEXX

To tackle these challenges, SmartOCR helped DIGI-TEXX significantly reduce the burden of manual paperwork and document processing. As a result, the company saved up to 75% of the time compared to traditional methods, quickly digitizing large volumes of incoming data. With SmartOCR, DIGI-TEXX achieved better data management and enabled staff to focus on higher-value tasks instead of repetitive manual work — leading to improved productivity across the board.

SmartOCR helped DIGI-TEXX eliminate manual processes and boost work performance

Moreover, the digitized data is now easily searchable, saving hours compared to manual paper searches. SmartOCR also strengthens document security by storing processed data in the company’s centralized system, protected with multiple security layers — ensuring access is granted only to authorized personnel.