ERP System Implementation Project and the Journey to Earning Customer Trust at baAn

With 100% effort, determination, and relentless work spirit, overcoming many other strong competitors, the BizConnex members successfully won the trust of customers in the ERP system implementation project for baAn.

The baAn Odoo Enterprise ERP project was carried out by BizConnex members including: Cong NV, Thao NN, Vinh NH, Ngoc ND, Phu NM, Loc CT. baAn is one of the leading names in Vietnam’s construction industry with more than 15 years of experience in manufacturing and supplying HDPE pipes as well as underground cable solutions for power and telecommunications.

As a large company with the need to implement an integrated management system covering processes from purchasing, sales, inventory, production to accounting, invoicing, maintenance, quality, CRM, and support, baAn set extremely strict criteria for selecting a project implementation partner. The journey of approaching, persuading, and successfully winning the project with baAn was a long story for all members, especially for Mr. Cong NV – Sales Executive of BizConnex. Around December 2018, we began contacting and approaching baAn’s representatives to introduce the ERP product. At that time, their company’s viewpoint was to use higher-end software than ours such as SAP, Oracle, Infor... These brands all possess very strong platforms and solutions, widely applied in many fields and successfully implemented in many countries around the world. However, the solutions of these providers came with very high costs and limited customization. While finding a customer genuinely interested in ERP was very difficult, even knowing the opportunity was slim, Mr. Cong NV still sent over the introduction materials and arranged a meeting with the message: “Feel free to explore, I’ll still be waiting for you.”

All the efforts and waiting were finally rewarded. On a beautiful day in June 2019, baAn’s representative contacted us again and scheduled a product presentation. The customer raised requirements, and our Runners wholeheartedly addressed each issue. After two product demos and numerous discussions, the solution implemented by the BizConnex team completely won the partner’s trust with outstanding criteria such as cost, customization, and user-friendliness. Finally, after many rounds of selection and evaluation, baAn decided to choose BizConnex as the ERP implementation partner.

The project is expected to be implemented within 8 months. Currently, it is in the survey and requirements analysis phase for the customer’s modules. In this phase, the project team members faced quite a few requests for adjustments to align with the standard system. Having to clarify requirements, analyze them, and then advise the customer on the most optimal solutions with minimal changes, the Runners have been working at full capacity with 100% effort and professionalism. Up to now, we have received quite a few compliments as well as the customer’s satisfaction.

The journey ahead is still long, with many challenges awaiting our Runners in general and the BizConnex team in particular. Hopefully, the BizConnex members will continue to carry the flame of enthusiasm to achieve the best success for the project and bring as many customer smiles as possible, in line with our motto: “We work for your smile.”